Returns
We want you to be completely satisfied with your purchase from Pottel. If you're not happy with your order for any reason, here's what you need to know about returns and refunds:
Returns Policy
If you wish to return an item, please follow these steps:
- Contact our customer support within 30 days of receiving your order to initiate the return process.
- Package the item securely in its original packaging, and include all original accessories and documentation.
- Ship the package to the address we provide you with after you have initiated the return process. Use a trackable and insured shipping method.
- Once we receive the item and inspect it, we will process your refund or exchange as per your request.
Refunds
We will issue a refund for the returned item(s) once they are received and inspected. Refunds will be credited to the original payment method used for the purchase.
Contact Us
If you have any questions or concerns regarding returns and refunds, please don't hesitate to contact our customer support team using the 'Contact' page or emailing us at support@pottel.co
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